To guarantee an exceptional experience, Cheers! Okanagan Tours Ltd. makes every effort to personalize your tour and secure your requested date(s) and times, including committing our vehicles and tour guides to your reservation. Advance requests and appointments may also be required at wineries depending on seasonal variations and guest requests. Many wineries only accept visitors by appointment.
All-Inclusive Pricing
Our wine tour prices are per person, in Canadian dollars and include: Taxes, Gratuity*, Tasting and tour fees, Pick-up/drop-off at your accommodation, Complimentary bottled water and delicious snacks, Air-conditioned vehicles, A knowledgeable, fun and professional tour guide. NOT included: Meals, Speciality Tastings**, Wine Purchases, Souvenirs
* We include a pre-paid 15% gratuity to safeguard the dignity of our guests at the conclusion of their tour. Often our guests are overwhelmed by the exceptional service received and our tour hosts receive wine or additional gratuities.
** Some wineries do offer the option to taste their premium or reserve series, port-style wines, and Icewines; these tastings are often available for an additional charge.
Payment and Cancellation Policy
Payment Policy
If booking services more than 15 days before the (first) date of service, a 50% deposit is required to secure services. The outstanding balance is due on or before 15 days before the (first) service date.
If booking services less than 15 days before the first date of service, full payment is required to secure services.
Bookings are only confirmed once a payment is received.
Cancellation Policy – Wine Tours (Public, Private, Self-Guided), Wedding Transportation, Charters.
An administration fee of $50 will be applied to all cancellations. Postponements do not have fees.
Guests cancelling more than 15 days before their first service date will receive a full refund, less the administration fee.
Guests cancelling between 15 and 7 days before their first service date will receive a 50% refund.
Guests cancelling less than 7 days before their first service date will forfeit the booking total.
If alternate dates are available, we will make every effort to accommodate your reservation.
Time Extensions and Related Charges for Self-Guided Wine Tours, Wedding Transportation, and Charters.
If more time is required near the scheduled end of the predetermined timeframe, the contact person may request additional time from the driver. The driver will contact the office to obtain approval to extend the service time.
Time extensions are typically charged at the same hourly rate as the original service quotation.
Time extensions are pending driver and vehicle availability.
Cancellation Policy – Airport shuttles, Ski Shuttles (Public & Private, including Intermountain transfers).
An administration fee of $50 will be applied to all cancellations. Postponements do not have fees.
Guests cancelling more than 48 hours before their first date of service will receive a full refund, less an administration fee of $50.
Guests cancelling less than 48 hours before their first date of service will forfeit the booking total.
If alternate dates are available, we will make every effort to accommodate your reservation.
Flight Alterations – Delays & Flight Cancellations
Should your flight be delayed or rescheduled we will do our best to accommodate the change.
Guests are responsible for contacting Cheers! with updated flight information and times.
Cheers! does not guarantee the accommodation of time changes.
Changes greater than 1-hour of the original booking time may require re-booking. A rebooking fee of $50 or the shuttle total, whichever is less, will be applied.
All bookings and re-bookings are pending availability.
Cancellation Policy – Golf Transfers, Dinner Transportation, Hockey Shuttle, and Bus for Hire Pre-Bookings
An administration fee of $50 will be applied to all cancellations. Postponements do not have fees.
Guests cancelling between 15 and 7 days before their first service date will receive a full refund, less the administration fee of $50.
Guests cancelling more than 48 hours before their first service date will receive a 50% refund.
Guests cancelling less than 48 hours before their first service date will forfeit the booking total.
If alternate dates are available, we will make every effort to accommodate your reservation.
Transportation Waiting Charges for Golf Transfers, Dinner Transportation, Hockey Shuttle, and Bus for Hire Pre-Bookings (Not transfers related to commercial flights).
Transportation has a pick-up window of 15 minutes. For example, if the pick-up is set for 4 PM, guests will have until 4:15 to begin loading before waiting charges apply.
Waiting charges are $75 for every half-hour the vehicle and driver are waiting past the predetermined 15-minute pick-up window.
Guests have up to 1 hour before their predetermined pick-up time to make any adjustments. Adjustments are free and guests are encouraged to contact the office or driver, if known, and alter their pick-up time should any unforeseen delays occur.
Avoid waiting charges by including a time buffer when determining your pick-up time.
Postponements
Guests are welcome to put their reservation on hold until a later date and therefore avoid the cancellation fee. The accommodation of postponements is subject to availability.
The cut-off time to ask for a postponement is 3 hours before the scheduled pick-up time.
Cheers! strongly recommends guests have sufficient travel insurance to cover missed or re-booked shuttles due to airline changes.
No Shows
Failure to meet the scheduled service will be considered abandonment or your reservation. The full price will be charged when re-booking an abandoned reservation.
All cancellation policies apply from the date of the original booking.
Cheers! reserves the right to amend policies from time to time.
Cheers! Okanagan Tours and Transportation reserves the right to change equipment, guides, departure times, and/or facilities due to unforeseen circumstances and/or availability.
GST# 787674696RT
Payment Methods
Guests may pay for services by e-transfer to: [email protected] or by VISA, MasterCard or American Express by phone, or, online through their reservation email. 250-717-8452
Payment Policy
If booking services more than 15 days prior to the first date of service, a 50% deposit is required to secure services.
If booking services less than 15 days prior to the first date of service, full payment is required to secure services.
Unless alternative arrangements are made, Cheers! will process outstanding balances 15 days prior to the first date of service.
Bookings are only confirmed once a payment is received.
Exceptions – All Vernon Airport Shuttles require full payment to be confirmed.
Cancellation Policy – Wedding Transport, Golf Transport, Dinner Transport, Bus Charters, Wine Tours.
An administration fee of $50 is applied to all cancellations.
Guests cancelling more than 15 days before their first service date will receive a full refund, less a $50 administration fee.
Guests cancelling more than 7 days before their first service date will receive a 50% refund.
Guests cancelling less than 7 days before their first service date will forfeit the booking total.
If alternate dates are available, we will make every effort to accommodate your reservation.
Guests are welcome to put their reservation on hold until a later date and therefore avoid the cancellation administration fee.
Cancellation Policy – Airport Shuttle, Ski Shuttle, Hockey Shuttle, and Bus for Hire Pre-Bookings
Guests cancelling more than 48 hours before their first date of service will receive a full refund, less a $50 administration fee.
Guests cancelling less than 48 hours before their first date of service will forfeit the booking total.
Guests are welcome to put their reservation on hold until a later date and therefore avoid the cancellation administration fee.
If the shuttle is already on its way when you call to move your booking you may be charged a rebooking fee of $50.
Cheers Okanagan Tours and Transportation reserves the right to alter the cancellation policy if it is in the best interest of the guest and the company.
Children
In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol. Children are permitted on all tour excursions. Guests are required to inform Cheers at time of booking if they intend to have minors accompany them on tour.
Meals
Lunch tours exclude the cost of lunch. Cheers Okanagan Tours Ltd. will make restaurant reservations for your group. We may adjust the restaurant location as per restaurant availability, group size, guest requests, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant and dietary requests are welcome but are not guaranteed. Cheers! Okanagan Tours Ltd. is not responsible for communicating food allergies or dietary restrictions and guests should inform the restaurant of such upon arrival.
Pick-up
Cheers! Okanagan Tours Ltd. is pleased to offer complimentary pick-up and drop-off to our guests, and we often pick-up guests at different locations for a tour. Please be considerate of other guests and be ready for pick-up at least 10 minutes prior to departure. Your tour guide will collect you at the front doors of your accommodations unless otherwise notified. Please contact us immediately if you foresee any difficulties.
Scents
Tasting wine is a sensory experience, including the sense of smell. Cologne and perfume can have an adverse effect on you and your party’s tasting experience, and on the experience of other guests visiting the winery. Please refrain from wearing cologne, perfume, and other heavy scents when embarking on your wine tour. Lipstick and lip gloss can also have a detrimental effect on your tasting experience.
Code of Conduct/Liability
Your tour experience should be a positive one. The following promotes a safe and enjoyable environment for you, our guests, and our tour guides. By confirming this reservation for yourself and other guests, you assume full responsibility for all guests on your reservation, and further understand and agree to the following:
NO alcohol is permitted to be opened or consumed in tour vehicles. Guests are welcome to purchase wine and other products on tour, but may not open or consume them in our vehicles.
NO smoking is permitted in tour vehicles.
Spills, excessive soiling, and/or damage to tour vehicles will be subject to a $250 fee, to be charged to the same credit card used to confirm the reservation.
Cheers! Okanagan Tours and individual wineries and other facilities visited during tours reserve the right to refuse service to any guest for any type of misconduct, inebriation, or other unruly behaviour. Separate transportation for disruptive guests may be arranged at the discretion of the guide, and at the expense of the guest. Tour fees will not be refunded to disruptive guests.
Cheers! Okanagan Tours reserves the right to change tour vehicles, guides, departure times, and/or wineries due to unforeseen circumstances and/or availability.
Cheers! Okanagan Tours shall not be liable for any direct, indirect, incidental, special, or consequential damages of any kind whatsoever including, without limitation, attorney’s fees and lost income or funds in any way due to, resulting from, or arising in connection with the service provided; including its contract and any contract assessed through our office, use of that agreement, and /or display or performance of any agreement, regardless of any negligence by any party.
Privacy Policy
This privacy policy discloses the privacy practices for www.cheersokanagantours.com . This privacy policy applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. restaurant reservations.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Registration
In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and address) and financial information (like credit card number, and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 250-717-8452 or via email: [email protected] .
IMPORTANT
We strive to provide an exemplary standard of service for all our guests. These policies are in place to ensure all appropriate arrangements are made well in advance of the Tour date. If you have any questions or concerns regarding these policies, please feel free to speak to us and we will endeavour to satisfy any challenges or circumstances that may arise.