To guarantee an exceptional experience, Cheers Okanagan Tours Ltd. makes every effort to personalize your tour and secure your requested date(s) and times, including committing our vehicles and tour guides to your reservation. Advance requests and appointments may also be required at wineries depending on seasonal variations and guest requests. Many wineries only accept visitors by appointment.
All-Inclusive Pricing
Our wine tour prices are per person, in Canadian dollars and include: Taxes, Gratuity*, Tasting and tour fees, Pick-up/drop-off at your accommodation, Complimentary bottled water and delicious snacks, Air-conditioned vehicles, A knowledgeable, fun and professional tour guide. NOT included: Meals, Speciality Tastings**, Wine Purchases, Souvenirs
* We include a pre-paid 15% gratuity to safeguard the dignity of our guests at the conclusion of their tour. Often our guests are overwhelmed by the exceptional service received and our tour hosts receive wine or additional gratuities.
** Some wineries do offer the option to taste their premium or reserve series, port-style wines, and Icewines; these tastings are often available for an additional charge.
Payment and Cancellation Policy
Payment & Cancellation – Tours and DIY Tours
Full payment is required to confirm your reservation.
Guests have up to seven days prior to the service date to cancel. An administration fee of $50 will be applied to all cancellations. Cancelling less than seven days prior to the service date will result in forfeiture of the invoice total. However, should alternate dates be available, every effort will be made to accommodate your reservation.
Deposit & Cancellation – Event Transportation, Golf Transportation, Dinner Transportation, and Wedding Transportation
Upon reservation, a 50% deposit is required to confirm your reservation. Full payment is required seven days in advance of the service date.
Guests have up to thirty days prior to the service date to cancel. An administration fee of $50 will be applied to all cancellations. Cancelling less than thirty days prior to the service date will result in forfeiture of the deposit. Cancelling less than seven days prior to the service date will result in forfeiture of the invoice total. However, should alternate dates be available, every effort will be made to accommodate your reservation.
Deposit & Cancellation – Boat Tours & Charters
Upon reservation, a 50% deposit is required to confirm your reservation. Full payment is required seven days in advance of the service date.
Guests have up to seven days prior to the service date to cancel. An administration fee of $50 will be applied to all cancellations. Cancelling less than seven days prior to the service date will result in forfeiture of the invoice total. However, should alternate dates be available, every effort will be made to accommodate your reservation. Safety is paramount. Boat charters are subject to cancellation due to extremely poor weather conditions (winds in excess of 20 KM and/or signs of lightning), in which a full refund will be returned. Simple rain or wind under 20 KM isn’t considered extreme, tours are rain or shine. In the event we must shorten a tour in operation due to foul weather, we pro-rate the time unused onboard and provide appropriate refunds where applicable.
Deposit & Cancellation – Airport Shuttle, Ski Shuttle, Hockey Shuttle, and RIDES Pre-Bookings.
Full payment is required to confirm your reservation.
Guests may cancel up to 48-hours prior to the scheduled service for a full refund. Cancelling less than 48-hours prior to the scheduled service will result in a forfeiture of the invoice total or a $50 cancellation fee, whichever is lesser. YLW recommends guests arrive at the airport 90 minutes before domestic flights and 120 minutes before international flights. Cheers Okanagan Tours will not be responsible for missed flights.
Flight Alterations – Delays & Flight Cancelations
Should your flight be delayed or rescheduled we will do our best to accommodate the change. Guests are responsible for contacting Cheers with updated flight information and times. Cheers does not guarantee the accommodation of time changes. Changes greater than 1-hour of the original booking time may require re-booking. A re-booking fee of $50 or the shuttle total, whichever is lesser, will be applied. All bookings are pending availability. Cheers strongly recommends guests have sufficient travel insurance to cover missed or re-booked shuttles due to airline changes.
No Shows
Failure to meet the shuttle or contact Cheers will be considered abandonment or your reservation. Full price will be charged when re-booking an abandoned reservation.
*All cancellation policies apply from the date of the original booking. Cheers Okanagan Tours reserves the right to change equipment, guides, departure times, and/or facilities due to unforeseen circumstances and/or availability.
GST# 787674696RT
Payment
Guests may pay for services by e-transfer to: [email protected] or by VISA or MasterCard by phone at 250-717-8452, or online through our secure payment server.
Children
In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol. Children are permitted on all tour excursions. Guests are required to inform Cheers at time of booking if they intend to have minors accompany them on tour.
Meals
Lunch tours exclude the cost of lunch. Cheers Okanagan Tours Ltd. will make restaurant reservations for your group. We may adjust the restaurant location as per restaurant availability, group size, guest requests, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant and dietary requests are welcome, but are not guaranteed. Cheers Okanagan Tours Ltd. is not responsible for communicating food allergies or dietary restrictions and guests should inform the restaurant of such upon arrival.
Pick-up
Cheers Okanagan Tours Ltd. is pleased to offer complimentary pick-up and drop-off to our guests, and we often pick-up guests at different locations for a tour. Please be considerate of other guests and be ready for pick-up at least 10 minutes prior to departure. Your tour guide will collect you at the front doors of your accommodations unless otherwise notified. Please contact us immediately if you foresee any difficulties.
Scents
Tasting wine is a sensory experience, including the sense of smell. Cologne and perfume can have an adverse effect on you and your party’s tasting experience, and on the experience of other guests visiting the winery. Please refrain from wearing cologne, perfume, and other heavy scents when embarking on your wine tour. Lipstick and lip gloss can also have a detrimental effect on your tasting experience.
Code of Conduct/Liability
Your tour experience should be a positive one. The following promotes a safe and enjoyable environment for you, our guests, and our tour guides. By confirming this reservation for yourself and other guests, you assume full responsibility for all guests on your reservation, and further understand and agree to the following:
NO alcohol is permitted to be opened or consumed in tour vehicles. Guests are welcome to purchase wine and other products on tour, but may not open or consume them in our vehicles.
NO smoking is permitted in tour vehicles.
Spills, excessive soiling, and/or damage to tour vehicles will be subject to a $250 fee, to be charged to the same credit card used to confirm the reservation.
Cheers Okanagan Tours and individual wineries and other facilities visited during tours reserve the right to refuse service to any guest for any type of misconduct, inebriation, or other unruly behaviour. Separate transportation for disruptive guests may be arranged at the discretion of the guide, and at the expense of the guest. Tour fees will not be refunded to disruptive guests.
Cheers Okanagan Tours reserves the right to change tour vehicles, guides, departure times, and/or wineries due to unforeseen circumstances and/or availability.
Cheers Okanagan Tours shall not be liable for any direct, indirect, incidental, special, or consequential damages of any kind whatsoever including, without limitation, attorney’s fees and lost income or funds in any way due to, resulting from, or arising in connection with the service provided; including its contract and any contract assessed through our office, use of that agreement, and /or display or performance of any agreement, regardless of any negligence by any party.
Privacy Policy
This privacy policy discloses the privacy practices for www.cheersokanagantours.com . This privacy policy applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. restaurant reservations.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 250-717-8452 or via email: [email protected] .
IMPORTANT
We strive to provide an exemplary standard of service for all our guests. These policies are in place to ensure all appropriate arrangements are made well in advance of the Tour date. If you have any questions or concerns regarding these policies, please feel free to speak to us and we will endeavor to satisfy any challenges or circumstances that may arise.