• 50% deposit required for bookings made more than 15 days before the first service date.
• Full payment due 15 days before service. For bookings made less than 15 days out, full payment is required at time of booking.
• We accept e-transfer, Visa, MasterCard, American Express, and secure online payments via reservation email.
• Note: Vernon Airport Shuttles must be paid in full at time of booking.

Wine Tours, Weddings, Charters, Golf, Dinner, Bus for Hire:

• 15+ days before: Full refund less $50 admin fee
• 7–14 days before: 50% refund
• Less than 7 days: No refund

Airport, Ski, Intermountain & Hockey Shuttles:

• 48+ hours before: Full refund less $50 admin fee
• Less than 48 hours: No refund
• If shuttle is already en route: $50 rebooking fee or cost of shuttle (whichever is less)

Postponements are free if requested at least 3 hours prior, subject to availability.

• Please notify us ASAP about flight delays or changes.
• We’ll do our best to accommodate but rebooking is not guaranteed.
• Changes over 1 hour may require a $50 rebooking fee.
• All rebookings are subject to availability.

Time Extensions (Wine Tours, Weddings, Charters):

• Available at the original hourly rate, pending vehicle and driver availability.
• Must be approved by dispatch.

Waiting Time (Golf, Dinner, Hockey, Bus for Hire):

• 15-minute grace period at pickup.
• $75 per half hour thereafter.
• Pickup time changes allowed up to 1 hour in advance with no charge.

• Spills, excessive mess, or vomiting: $250 cleaning fee minimum.
• Damages to interiors or equipment billed at replacement cost.

• Children welcome on tours; legal drinking age in BC is 19+.
• Guests must supply or request child seats in advance.
• Service animals accepted. Pets may be permitted on private charters with prior approval.
• Please inform us of any mobility needs—we’ll do our best to accommodate.

• Lunch is not included in tour pricing.
• We’ll make reservations on your behalf where applicable.
• Guests pay à la carte at the restaurant.
• Please notify restaurants directly of allergies or dietary restrictions.

• Complimentary pick-up/drop-off is included.
• Please be ready 10 minutes before pickup.
• Your guide will meet you at your accommodation’s front entrance unless otherwise specified.

• To protect the wine tasting experience, please avoid perfumes, cologne, or strong scents.
• Lipstick and gloss may also impact your tasting experience.

• No alcohol or smoking in vehicles.
• Unruly or intoxicated guests may be refused service or remove