Part Time to Full Time Scheduling Coordinator
Typically doubling revenues year over year since our launch in 2016, steady business development has created a new opportunity for a Scheduling Coordinator in our burgeoning business. Having absolutely exemplary individuals supporting our 15,000+ annual customers, 20+ tour guides, chauffeurs, and shuttle drivers, along with our sales and administration team is paramount to us.
Simon Sinek says, “Great companies don’t hire skilled people and motivate them, they hire motivated people and inspire them.”
We have our hearts set on becoming a “great company” like Simon refers to, consequently, we need, “great people” – motivated people. We have a goal to achieve similar performance indicators as Canada’s Best Managed Companies, to become a Top-Ranked Employer of the 1.3 million Canadian employers, and to build an uncommon company culture that focuses on the care and success of our 1) employee-partners, 2) customers, 3) vendors, and 4) neighbors – as a result, the required caliber of teammates is very high. Perhaps like you’d expect on an all-star team or Olympic team as opposed to a minor-league team.
Any exceptional enterprise depends first and foremost upon having self-managed and self-motivated people – the #1 ingredient for a culture of disciplined excellence. We believe that when you have disciplined people, you don’t need hierarchy. When you have disciplined thought, you don’t need bureaucracy. To be blunt, there’s no need for micromanaging when everyone has their act together. The right people here are productively neurotic, self-motivated, self-disciplined, and compulsively driven to do the best they can because it’s simply part of their DNA.
This is not the place for pitiful, timid, ineffectual, fainthearted, half-hearted, wishy-washy, time-wasting, lazy, cowards, or narcissists with an unwarranted sense of entitlement who are easily offended and unable to deal with opposing opinions. It’s okay if those are a person’s character traits – they’ll just want to avoid this place.
“This is no place for a confidence problem” Peter C. Tour guide & driver since March 2018
THE RESPONSIBILITY
Our gifted Scheduling Coordinator is responsible for articulately answering the phone, directing calls/emails intelligently, critically thinking and reasoning as they actively and thoroughly process information by collecting, analyzing, conceptualizing, combining and assessing it, then entering the data into the booking management software with precision, meticulously creating Google calendar events, as well as impeccable daily itineraries for drivers and tour guides. The right person will grasp the difference between their task list and their true responsibilities as an ambassador initializing impeccable communications, seamless logistics, and cultivating customer enthusiasm.
THE PERSONALITY – AN ESSENTIAL QUALIFICATION
Our Scheduling Coordinator is decisive, organized, and goal-oriented. You have the best businessperson temperament blend of positivity, tenacity, self-reliance, resourcefulness, leadership, and drive uniquely matched with a loyal, self-sacrificing, uncompromising, analytical, detail-conscious, and schedule-oriented side. You possess qualities of both a born leader and a genius.
THE CORE VALUES – ESSENTIAL QUALIFICATIONS
1. You care – it’s in your DNA. You are known to be a kind, caring, compassionate, charitable, selfless, bighearted, humanitarian. (It’s a trait – not an aspiration)
2. You go the extra mile – it’s in your DNA. You are a high performer and typically exemplify qualities and attributes like problem solving, communicativeness, self-direction, drive, adaptability/flexibility, passion, determination, positivity, strategic thinking, initiative, collaboration, continuous learning, coachability, ambition, and ownership. As a high performer you regularly go above and beyond, typically achieving your goals and improving the companies you work for. As a high performer you are a relentless champion of honesty and integrity, you behave honorably, exhibit strong ethics, and show evidence of responsibility and determination.
THE PREFERRED QUALIFICATIONS
1. You have an extraordinary sense of self-worth. You know you are truly of value, no matter how you look, or act, or think, or what others think of you. Your confidence is exemplary, whether dressed for gardening or a gala. Zero cosmetics or full glam – you’re at ease either way.
2. English is your first language.
3. You have good vision.
4. You are a non-smoker.
5. You have familiarity of Okanagan Cities and Towns.
6. You have experience in Google Docs, Google Calendar, Google Sheets, and Gmail.
7. You are a balanced list-maker AND list-completer.
8. You organize, prioritize, and execute with competence. Plus re-prioritize with efficiency.
9. You have extraordinary critical thinking and reasoning abilities.
10. You have exemplary communication and interpersonal skills.
11. You have praiseworthy customer service performance.
12. You are accurate, precise, and meticulous.
THE WORKING CONDITIONS
1. A great team.
2. A worthy purpose. We deliver extraordinary transportation experiences safely helping people get to their destination or home to the ones they love, and memorable tour experiences.
3. A positive and safe working environment.
4. WorkSafeBC approved bullying and harassment protocols.
5. go2HR workplace psychological health and safety resources.
6. Fairness, equity, equality, diversity. “None of us is as smart as all of us.”
7. Open floor plan office environment for learning, community, and especially collaboration.
8. Private office space available when quiet seclusion is necessary.
9. Part-time to full-time 20 – 40 hours per week.
10. Flexible schedule from Sunday to Saturday. Mon to Thurs? Yes! Fri to Sun? Yes!
11. Job share and job rotation options.
12. Desk position with intermittent light physical activity.
13. Approachable, visible, accessible, and readily available leadership.
14. Quarterly Dinner Parties.
15. Paid Fun Monthly adventures like zip-lining & wine tours (yup, day-drinking on the job 🙂
16. Your ideas are truly important. – “Innovation is simply group intelligence having fun”
17. Other Career Opportunities.
18. Enjoy continuous learning and intellectual stimulation.
19. Your years of valuable life experience are highly regarded.
20. Enjoy a sense of purpose as we help our guests.
